Booking & Cancellation Policy

Updated June 2026 | Reds Hair & Co

At Reds Hair & Co, we value your time and ours. Our booking policy helps us provide the best possible experience for every guest while ensuring our team can manage appointments effectively.

This policy is designed to minimise last-minute gaps in our schedule, allow waitlisted guests the opportunity to secure appointments, and ensure our team’s time and expertise are respected.

Booking Deposits

To secure your appointment, a 30% deposit is required. This amount is deducted from the total cost of your service on the day.

Deposits help us reserve dedicated time for your appointment and reduce last-minute gaps in our schedule.

• New guests and clients who haven’t visited us in over 6 months will be asked to pay a 30% deposit at the time of booking. A secure payment link will be emailed to you at the time of booking and we kindly ask that the deposit is made at your earliest convenience.

• Guests with a recurring appointment will receive a secure payment link 7 days prior to their appointment. The deposit is required to confirm the reservation.

• Clients with a history of repeated late cancellations or missed appointments may be asked to prepay a larger portion, or the full cost, of future services.

Need to Change Your Appointment?

We understand that life doesn’t always go to plan.

If you need to cancel, reschedule, or adjust your appointment, we kindly ask for at least 48 hours notice so we can offer the appointment to another guest.

You can manage your appointment online and make changes up until 48hr before, through our booking system. Simply log in using the mobile phone number linked to your booking to view, reschedule, or make changes to your appointment.

• Changes made with more than 48 hours notice will have their deposit transferred to a new appointment.

• Appointments cancelled or rescheduled with less than 48 hours notice may forfeit the deposit.

• Missed appointments without notice may incur a cancellation fee.

If you’re unsure whether your changes can be made online, please contact our team and we’ll be happy to assist.

Appointment Confirmations

To help keep our schedule running smoothly:

• You’ll receive an SMS reminder 4 days before your appointment asking you to confirm.

• Please reply YES or NO to the message.

• If we don’t receive a response, our team may contact you to confirm your booking.

• Unconfirmed appointments may be released to guests on our waitlist.

Before Your Appointment

To ensure we have enough time allocated for your visit:

• You’ll receive an appointment confirmation email outlining the services you’ve booked.

• If you’d like to make any changes to your appointment, please let us know as early as possible so we can adjust our schedule where needed.

• While we’ll always do our best to accommodate changes on the day, some adjustments may not be possible depending on timing and availability.

VIP Clients

Guests enrolled in our VIP Loyalty Program receive deposit exemptions and additional booking benefits. Terms and conditions apply.

Late Arrivals

If you’re running late, please give us a call.

Arriving more than 15 minutes late may limit the services we’re able to complete during your appointment, and in some cases we may need to reschedule to avoid running behind for other guests.

Redo Policy

We want you to love your hair.

If you have any concerns about your service, please contact us within 7 days of your appointment. We are happy to review the service and, where appropriate, make adjustments.

As hair is a personalised service, refunds are not provided for change of mind or when the service has been performed as agreed during the consultation.

Respect & Communication

Our team is committed to providing a welcoming, professional experience for every guest.

We appreciate respectful communication at all times and are always happy to answer any questions regarding appointments, deposits, or salon policies.

If you have any concerns, please feel free to speak directly with the salon owner.

Need Help?

If you have any questions about this policy, please contact our team. We’re always happy to help and want your experience with Reds Hair & Co to be as smooth and enjoyable as possible.

Thank you for choosing Reds Hair & Co. We appreciate your support and look forward to welcoming you into the salon.