Updated May 2026 | Reds Hair & Co
At Reds Hair & Co, we value your time and ours. To ensure the best experience for every guest, we have a Booking and Cancellation Policy in place. Please take a moment to read through this before your appointment.
This policy applies to all bookings and is designed to minimise last-minute gaps in our schedule, allow waitlisted guests to be contacted, and ensure our team members’ time and expertise are respected.
Booking Fees
To confirm your appointment, a booking fee is required. This amount is deducted from the total cost of your service on the day.
- New clients and clients who haven’t visited in 6+ months are required to pay a 50% non-refundable booking fee at the time of booking.
- Existing clients will receive a payment link 7 days prior to their appointment. The 50% booking fee must be paid within 48 hours to retain the booking.
- If payment isn’t received, our team will follow up with a phone call. If there is still no payment within 72 hours, the appointment will be cancelled and offered to a client on our waitlist.
- Clients with a history of no-shows or late cancellations may be asked to prepay the full cost of their service to secure future bookings.
Cancellations & No-Shows
Life happens – we understand. All we ask is that you give us as much notice as possible if you can’t make your appointment.
- Please give at least 48 hours’ notice for cancellations or rescheduling.
- Cancellations with less than 24 hours’ notice, and no-shows, will result in forfeiture of your booking fee or a cancellation charge applied to your saved card.
- Clients arriving 15 minutes or more late may not be able to receive the full service or they may forfeit their appointment and incur a cancellation fee.
- Services cannot be changed or reduced upon arrival.
- Repeat no-shows or last-minute changes may result in being unable to book future appointments.
Appointment Confirmations
You’ll receive an automated SMS 4 days before your appointment asking you to confirm.
- Please reply YES or NO to this message.
- If you respond NO, we will confirm your cancellation and offer to reschedule your appointment.
- If we don’t receive a response within 24 hours, our team will follow up with a phone call.
- If there is still no response by close of business, your appointment will be cancelled and offered to a waitlisted guest.
To help you prepare for your appointment:
- If you are a regular to our salon, you only need to pay your booking fee 7 days prior to your appointment. A booking fee payment link will be emailed 7 days prior to secure your appointment.
- VIP Clients do not need to pay a booking fee. VIP Clients are part of our loyalty program, Terms and conditions apply.
- You will receive an appointment confirmation email 5 days prior, outlining the services you are booked in for.
- If you would like to change, adjust, or reduce your service, this must be done as soon as possible once receiving your confirmation email and prior to your appointment.
- This gives us enough time to restructure our schedule and offer availability to other clients where needed.
Following these guidelines helps us manage our schedule and ensures fair access to appointments for all clients.
Respect & Communication
Our team is here to help and to follow the salon’s policies.
- We kindly ask that all communication with our staff is respectful, including when discussing booking fees or policies.
- Our team members are simply doing their job when requesting deposits or following up on payments.
- If you have any concerns or would like to discuss anything further, you are always welcome to speak directly with the salon owner.
Refunds & Redo Policy
We want you to leave Reds Hair & Co feeling confident and happy with your hair.
- Refunds are not offered for change-of-mind or dissatisfaction if the service was delivered to a professional standard.
- If you’re unhappy with the result, we offer complimentary adjustments within 7 days of your original appointment.
- Your original stylist will redo the service unless you request otherwise.
Late Arrivals
To stay on schedule and give every client the time they deserve, we ask the following:
- If you’re more than 15 minutes late, we may not be able to complete your full service. A cancellation fee may apply.
- If you’re running late, please call us – we’ll always do our best to help.
- Repeated late arrivals may require prepayment for future appointments or may result in declined bookings.
Need Help?
If you have any questions about this policy, feel free to contact our team. We’re here to ensure your experience is smooth, respectful, and enjoyable every time.
– The Reds Hair & Co Team